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Your order will be handed over to the delivery company within 48 hours after it has been confirmed.

Once your Fushya order has been handed over to the delivery company, your tracking information will be sent to you via email. During this time, you can track your shipment at any moment.

Fushya orders are dispatched from the most suitable location based on stock availability (Istanbul or London).

For shipments departing from London, all customs and delivery fees are covered by Fushya, meaning there are no additional charges for these orders.

This policy also includes customs regulations for shipments to Turkey (effective as of August 21, 2024).

If you would like to return or exchange a Fushya order, you may do so within 7 days of delivery.

To initiate a return, please contact us through our communication channels to receive detailed instructions.

For Personalized, Pre-Order, and Custom-Made items, returns are only accepted if the product is not delivered as described.

To determine whether a product falls under this category, please check the product description carefully.

If no such notice is provided, the product is not included in this category and can be returned under standard policy.

Care Recommendations for Your Fushya Product:

• Wash by hand inside out.
  
• Lay flat to dry.
  
• Avoid contact with light-colored items.
  
• Protect your product from snags and pulls.
  
• We care about you and want you to enjoy your product for many years.
  
• For detailed care instructions for your Fushya product, please contact us.